Terms and Conditions

These terms apply to visitors and users of andreamaack.com. They will be valid for all of your transactions and visits to andreamaack.com. AMP EHF (hereon referred to as ANDREA MAACK) may also be referred to as ‘us’ or ‘we’ or ‘it’ in the Terms and Conditions. ANDREA MAACK reserves the right to modify any aspect of these terms and conditions at any time at its sole discretion and without prior notice. The date of the latest update appears at the end of the Terms and Conditions. Users are responsible for reviewing these terms and conditions regularly.Your use of the andreamaack.com website and webstore after modifications have been posted constitutes your acknowledgment of such modifications and your agreement to be bound by the terms and conditions of these changes.

The Terms and Conditions apply to visits to and use of andreamaack.com, sales of perfumes or other products by ANDREA MAACK through andreamaack.com to private individuals. This website and webstore are directed exclusively to private individuals. The conditions of sales mentioned hereafter concern only andreamaack.com and are not related to any other conditions which are applied in stores where ANDREA MAACK products are displayed and/or sold.

ANDREA MAACK cannot be held responsible for any damage caused from visiting and/ or using the site and/ or webstore or not being able to visit or use the site and or webstore. We

ANDREA MAACK attempts to ensure display of the correct texts, images and pricing on andreamaack.com and the andreamaack.com webshop. However, errors may occur. ANDREA MAACK cannot guarantee that the content of andreamaack.com is at all times up-to-date, free of inaccuracies or typographical errors. ANDREA MAACK

If we discover unlawful activities or any investigation of unlawful activities is brought to our attention by local, national and/or international authorities, ANDREA MAACK reserves the right to disclose personal information as required. Any party or individual conducting unlawful activities on andreamaack.com, its payment gateway, credit card processing affiliate or other related affiliate will be reported to the proper authorities, including disclosure of personal information relating to any investigation of said activities.

ORDERS

While we are diligent in monitoring inventory, we cannot guarantee that all of the items shown in the webstore on andreamaack.com are in stock at the time of your order. In case we are out of stock of your entire order we will attempt to contact you via the email address you provided when placing the order. If we cannot reach you within 14 business days of your order, and your entire order is out of stock, your order will be cancelled and a refund issued to the credit card on which you made the purchase.

Occasionally, part of an order may be out of stock. If this happens, we will attempt to contact you via the email address you provided when placing the order. Your order will ship when all items in your order have arrived at our warehouse. We do not ship partial orders.

TO SUBMIT A RETURN OR EXCHANGE REQUEST:

According to Art. 8 of the Act No 46/2000 on Door-to-Door Sales and Distance Contracts, which also applies to electronic commerce in Iceland, you have the right to cancel your order and request the reimbursement of sums paid by you, less shipping, without reason or penalty, up to 14 days after the order has been successfully placed.

To request an exchange or cancel an order, send us an email to sales@andreamaack.com with your complete information, your order number and (optionally) the reason for which you would like to return the ordered item(s).

Upon receipt of request for cancellation, ANDREA MAACK will provide instructions on where to return your order to ANDREA MAACK. Before a refund can be issued, you are obliged to return the items from your order, at your own cost, back to ANDREA MAACK in their original packaging, in tact and in perfect, resellable condition, accompanied by the original invoice.

Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. ANDREA MAACK cannot accept returns where labels have been removed or products opened. In the case of a product broken during transportation to you, please send photo proof along with your request. Return items lost in transportation will not be approved for return or refund.

Once your return order has been received by ANDREA MAACK and shown to be in resellable condition, a refund for the original purchase will be issued within 30 business days. Costs for sending return shipment to ANDREA MAACK are your obligation solely. If you have exercised your right to return your order pursuant to this Article, any credit agreements entered into with ANDREA MAACK or a third party acting as intermediary for the provision of credit for the purchase shall be cancelled. Cancellations do not apply for orders ISK 4,000 or less, but never higher than the equivalent of EUR 60, based on the official exchange rate as posted at any time.

ANDREA MAACK will not charge additional shipping on approved exchanges. Approved refunds for returned merchandise will be made within 30 business days of the return of the product to our warehouse, and to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will original shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items will be made within 30 days following receipt of return item back to ANDREA MAACK.

Return requests received after 14 days of original order will not be accepted.

ORDER DELAYS

We are not responsible for delays in your order due to the webstore, warehouse, shipping, inclement weather, power and/ or internet failure, customs, duties & taxes due at delivery, force majeure or other circumstances beyond our control.

If we discover at the time of your order that your order was placed through andreamaack.com with incorrect pricing and you have been charged the wrong amount, we will make attempts to contact you via the email address you provided when placing your order and give you the option to place a new order with the correct price or cancel your order. If we are unable to contact you within 14 days of when the order was placed, your order will be cancelled.

PAYMENT AND PRICES

We accept payments by Visa and MasterCard.The full amount will be charged on the date of the order. If your country is part of the European Union (EU), prices include UK VAT at 20 %. Shipping costs may be added to your order. Please view Shipping below for shipping charges. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. andreamaack.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. ANDREA MAACK does not keep its customers' payment card details.

We do not guarantee quotes in local currency other than those indicated on andreamaack.com.

You are responsible for any additional duties and taxes, payable when your order arrives in your country.

SHIPPING

We ship our products to the following territories:

Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain and the United Kingdom

If your country is not on the list please contact sales@andreamaack.com

The expected delivery of your order will depend on your locations.*

Orders within Great Britain usually arrive within 1 business day after order is fulfilled; Ireland and Benelux within 2 business days; France and Germany 3 business days; Italy, Spain and Denmark 4 business days.

These are estimated delivery times. Actual delivery times may vary.

 

 

Cost of delivery

  • UK: 10 Euros
  • Denmark / Spain: 24 Euros
  • Italy: 27 Euros
  • Belgium, France, Germany, Ireland, Luxembourg, Netherlands: 18 euros

You will be held liable for return shipping (if applicable), duties and taxes (if incurred), and for all other associated fees when any of the following circumstances occur. Your package will be abandoned and you will be billed for any additional fees. Absolutely no refunds will be issued.

  • You refuse delivery of your shipment for any reason.
  • The carrier makes up to 2 unsuccessful attempts to deliver your shipment to your address because you are not at home and/or do not pay duties and taxes.
  • You provided an inaccurate or invalid address.
  • Your shipment is returned by customs because your merchandise is restricted from import into your country.
  • You refuse to pay any additional duties and taxes levied by your local customs and tax authorities against the shipment

COPYRIGHT PERMISSION NOTICE

The compilation of all content on this site is the exclusive property of AMP ehf. and protected by Iceland and International Copyright Laws. All software used on this site is the property of AMP ehf. or its software suppliers and protected by Iceland and International Copyright Laws. Any unauthorized use or any reproduction, modification, or distribution of materials is strictly prohibited.

Copyright

All content and material on andreamaack.com, including but not limited to text, graphics, icons, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of AMP ehf. or its content suppliers and/or affiliates and protected by Iceland and International Copyright Laws.All right, title, and interest in the website, webstore and services provided therein, including, but not limited to, all associated market data and information is owned by AMP ehf., and you acquire no interest therein. No rights or licenses to the content and material, or any portion thereof, shall be granted or implied. All rights reserved.

ANDREA MAACK graphics, logos, page headers, button icons, scripts, and service names may not be used in connection with any product or service that is not ANDREA MAACK without prior and written consent, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits AMP ehf. and/or ANDREA MAACK.

TRADEMARKS

Trademarks and other marks indicated on andreamaack.com, including but not limited to the ANDREA MAACK name and logo, are registered trademarks of AMP ehf. These trademarks may be used or registered in more than one country and your use of this website and webstore does not grant you any rights to use our trademarks.

All other trademarks or trade dress not owned by AMP ehf. that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by AMP ehf. and or ANDREA MAACK.

SECURITY

ANDREA MAACK uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.

COOKIES

www.andreamaack.com may use cookies in order to improve your experience on the site. Cookies identify your computer and allow the site to remember your personal settings. Cookies are also used for statistical purposes.

LINKS

andreamaack.com may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.

VIOLATION OF RULES

ANDREA MAACK reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

FORCE MAJEURE

In case of Force Majeure, ANDREA MAACK's obligations are rendered null and void. The contract between you and ANDREA MAACK can in such cases be partially or fully terminated by yourself or by ANDREA MAACK. A Force Majeure is defined as event of war, civil war, revolution, riot, governmental measures, strike lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. ANDREA MAACK will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

GOVERNING LAW

These terms and conditions are governed by Icelandic law and you agree that the Icelandic courts will have exclusive jurisdiction of any dispute under this agreement. The laws of your country may be different from the laws in Iceland and there may be additional legal requirements or protections for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

COMPANY INFORMATION

Amp ehf.

CEO: Paula Gould

VAT number: 62258

ID number: 450599-2639

Kringlan 7, 103 Reykjavík, Iceland

 

Registered with the Iceland Register of Companies

In accordance with the Iceland Merchants and Trade - Act No. 30/2002 on Electronic Commerce and other Electronic Services.

For information please contact: info@andreamaack.com

 

Updated on 8 February 2016